Learning About Internet Connectivity - In Class Review 

Learning How To Use Timesheets and reporting in Odoo 

Contact Card Updates: Course Synopsis

This e-learning course provides comprehensive training on managing and updating contact information in Odoo 18, focusing on maintaining accurate customer data for effective business operations.

Course Overview

The "Contact Card Updates" module equips contact center agents with the knowledge and skills to properly update, verify, and maintain customer contact information. The course covers the complete process from accessing contact records to implementing quality control measures.

Key Learning Areas

• Essential Fields Management: Learn to update critical contact information including names, addresses, phone numbers, email addresses, and alternative contacts.
• Navigation and Process Flow: Master the step-by-step process of locating, editing, and saving contact information in the Odoo 18 system.
• Customer Interaction Techniques: Practice effective communication scripts for gathering and verifying contact information during customer interactions.
• Data Entry Best Practices: Implement standardized approaches for consistent data formatting across all contact records.
• Quality Assurance Fundamentals: Understand verification methods and proper documentation of contact updates.

Business Impact

Accurate contact information directly impacts:

• Customer communication effectiveness
• Shipping and billing accuracy
• Emergency notification capabilities
• Overall customer experience and satisfaction

This course enables agents to maintain high-quality customer data that serves as the foundation for successful business relationships and operations.

This training will equip you with a comprehensive understanding of SOP-FIN-002: Customer Disconnections, focusing specifically on SLA internet customers (Gold, Bronze, and Silver tiers) who are disconnected due to non-payment.

You'll learn the standardized process for managing customer disconnections, from the initial invoice dispatch and grace period to the final disconnection execution and reconnection policies. We'll cover crucial quality assurance requirements, including account reconciliation and proper documentation of payment follow-up efforts.

The training will also detail the roles and responsibilities of all involved parties, from Account Managers to the Finance Director, ensuring clarity on who does what at each stage. We'll examine special conditions for Platinum customers and the process for handling payment plans and other special reconnection arrangements.

Finally, we'll review key performance indicators (KPIs) and the monitoring and compliance procedures to ensure adherence to this critical policy, ultimately promoting fair customer treatment and efficient operations.

Our training will focus on two critical areas that support both effective management and a healthy, productive workplace.

First, we will cover the Disciplinary Project Plan — a step-by-step framework for handling workplace incidents fairly, consistently, and legally. You’ll learn how to report, investigate, and resolve issues while protecting both the organization and employees.

Second, we will explore Intentional Investment in the Employee/Employer Relationship. This is about moving beyond transactional interactions to building a long-term, mutually beneficial partnership. We’ll discuss how managers can support growth, engagement, and wellbeing, and how employees can actively contribute to their development and alignment with organizational goals.

By the end of this session, you will have the knowledge and tools to apply the disciplinary process effectively while nurturing a culture of trust, engagement, and long-term success."

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Course Title

Zimbabwe's Data Protection Legal Landscape & Technical Safeguards

Short Description (course card / tagline)

A compliance and cybersecurity briefing covering Zimbabwe's Cyber and Data Protection Act, POTRAZ regulations, and the technical controls that put them into practice.

Full Description

This course walks through Zimbabwe's data protection legal framework - the Cyber and Data Protection Act [Chapter 12:07], SI 155 of 2024, and the constitutional right to privacy - and explains what it means in day-to-day practice at Telecontract. It covers key definitions, the roles of data controller, processor and Data Protection Officer, the seven data protection principles, lawful bases for processing, data subject rights, and the duties and penalties organisations face under the Act.

The second half shifts from law to practice: the cyber threats organisations face today (phishing, ransomware, social engineering), real-world breach case studies, and the technical safeguards - encryption, digital signatures, user behaviour analytics, and layered security controls - that turn legal obligations into operational reality. It closes with a breach-response framework and strategic questions for leadership.

What You'll Learn

• The legal framework: CDPA, SI 155/2024, and the Constitution's role in data protection
• Key definitions: personal information, data subjects, controllers, processors, and DPOs
• The seven data protection principles and lawful bases for processing personal data
• Data subject rights and the corresponding duties of data controllers
• Offences and penalties under the CDPA
• Common cyber threats and social engineering tactics used against staff and executives
• Core technical controls: encryption, digital signatures, and user behaviour analytics
• How to respond to a data breach, step by step

Who This Course Is For

Employees and leadership at Telecontract who handle customer or employee data, including Product, IT, Sales, and executive teams.

Format

Self-paced slide presentation (32 slides) - approximately 45-60 minutes.

This training covers how to get transport when no company vehicle is free, using inDrive for people and Mfana (a courier by Mushe) for items, all booked and paid for through Odoo. It combines two Fleet process-map workflows: SSL.02.10 Booking and SSL.02.11 Funding & Top Up. Ndabenhle Nkala owns the process, and the guide is dated 20 October 2026 with an accompanying 2:44 Odoo how-to video.

The core idea: a company vehicle is always the first choice. Only once the Fleet Officer confirms none is available does the team use inDrive or Mfana, instead of personal cars or cash. The guiding rule is "no approval, no booking": trips without an approved Odoo reference are not paid.

Lead times: standard requests need at least 24 hours' notice so Fleet can check vehicles first. Emergencies need at least 1 hour, must start with EMERGENCY in the Odoo description, and must be phoned through to the Fleet Officer.

Choosing the service: inDrive (Ride or Comfort) moves staff to sites, clients or meetings. Mfana moves documents, spares, tools and small equipment. Heavy or bulky items like ladders, cable drums and generators need a fleet vehicle or approved hire instead.

The requester's steps (Step 1):

1. Get a fare estimate in the inDrive or My Mfana app and screenshot it, without requesting a driver.
2. In Odoo Approvals, open the Vehicle Parts & Fuel Purchase Requisition card and click New Request.
3. Set Vehicle to Virtual/Fleet/Virtual, add the date and time, then add the service line with the estimated cost and vendor.
4. Write the description (purpose, route, job number, who or what is travelling), save to get the reference number (e.g. MVF02603), and attach the screenshot.
5. Tag the Fleet Officer and your Head of Department in a log note, then submit.

Booking and close-out (Step 2): once approved, the Fleet Officer books on the company account only, shares the driver or courier details, and logs the booking. The traveller confirms pick-up and arrival in the chatter, and the requester attaches the receipt or proof of delivery within 24 hours. The Fleet Officer checks that the date, route and amount match, and the documents go to Finance for the vendor bill.

Funding and controls (SSL.02.11): trips are paid from a pre-funded company inDrive payments account, never in cash. The Fleet Officer checks the balance and forecasts the budget, and Finance approves and transfers funds, confirms proof of payment, and monitors the balance against a minimum. At the minimum, an alert triggers either a top-up or a restriction on use for the rest of the month. At month-end, every trip on the platform statement is reconciled to an approved request and receipt, and Finance posts the vendor bill.

Key rules for everyone:

• Use the company account only, never a personal one.
• Book the cheapest option that fits the job, and use Comfort only when justified.
• Don't send cash, sensitive documents or high-value equipment by courier without Fleet Officer sign-off.
• Share your live trip with your supervisor when travelling alone or after hours.
• If no driver is available, the fare is far above the estimate, or a delivery is lost or late, escalate to the Fleet Officer first, then your Head of Department.