This course provides comprehensive quality assurance checklists designed to enhance service standards within Sales Org. The checklists cover the entire sales and fulfillment cycle, emphasizing:
1. Lead Management: Effective lead generation, qualification, and conversion strategies.
2. Sales Process: Thorough documentation, accurate data collection, and adherence to industry standards.
3. Customer Satisfaction: Clear communication, timely follow-up, and exceeding customer expectations.
4. Post-Sales Support: Ensuring a smooth installation process, providing ongoing support, and generating referrals.
5. Odoo CRM Utilization: Streamlining processes and tracking performance metrics for continuous improvement.
Managers are primarily responsible for checklist implementation, while Quality Assurance Officers ensure compliance and adherence to established standards. By utilizing these checklists, businesses can consistently deliver high-quality service, boost customer satisfaction, and drive growth through referrals.
