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Helpdesk Overview Odoo Helpdesk Intro10 xp
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Helpdesk Overview Odoo Helpdesk Intro
10 XPLearn everything you need to grow your business with Odoo, the best open-source management software to run a company, at https://www.odoo.com/slides.
In this video, learn how to easily access tickets, see KPIs, create/manage teams, configure ticket types and stages, and pull reports in Odoo's Helpdesk application.
Need more information about Odoo apps?
https://www.odoo.com/documentation/user
Discover Odoo, schedule a demo, or start your own Odoo revolution for free (no credit card required), at https://www.odoo.com.
In this video, learn how to easily access tickets, see KPIs, create/manage teams, configure ticket types and stages, and pull reports in Odoo's Helpdesk application.
Need more information about Odoo apps?
https://www.odoo.com/documentation/user
Discover Odoo, schedule a demo, or start your own Odoo revolution for free (no credit card required), at https://www.odoo.com.
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1.
1. Which ticket assignment method gives tickets to the user with the least amount of open tickets?
2.
2. How can I set up an automated email to go out once a ticket’s stage changes?
Under Configuration>Stages>Edit>Email Template.
Under Configuration>Stages>Edit>Email Template and on the Team Overview page, under the small cog symbol (settings)>Edit Stage>Email Template.
Under Configuration>Ticket Type>Create.
On the Team Overview page>Create>Configuration>Ticket Type>Email Template.
None of the above.
3.
3. How can I see a list view of my High Priority tickets?
By clicking on the High Priority section under "My Performance" on the main dashboard.
By clicking on the High Priority section under "My Tickets" on the main dashboard and by going to Tickets>My Tickets and Adding a Custom Filter>Priority is High Priority.
By clicking on the High Priority section under "Unassigned" on the main dashboard.
By going to Tickets>All Tickets and Adding a Custom Filter>Priority is High Priority.
None of the above.