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CUSTOMER SERVICE EXCELLENCE

CUSTOMER SERVICE EXCELLENCE

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Responsible Amos Chirwa
Last Update 18/03/2026
Completion Time 5 hours 45 minutes
Members 9
  • BILLING LIFECYCLE: PRE-ACTIVATION
    5Lessons · 1 hr 39 mins
    • Introduction: Understanding the Billing Lifecycle
      New 7 xp
    • Quotation: Capturing the Customer Request
      New 7 xp
    • Contract: Making the Agreement Legally Binding
      New 28 xp
    • Sales Order: Turning Agreements into Instructions
      New 10 xp
    • Subscription: Where the Service Goes Live
      New 7 xp
  • WEEK 1
    5Lessons · 4 hrs 6 mins
    • What Is Customer Service?
      20 xp
    • CRM and Customer Interaction Logging
      15 xp
    • Internet Knowledge
      20 xp
    • Payment Processing & Capturing Refresher - 2026/02/12 09:25 SAST - Recording
    • Account Reconciliation Framework and Compliance Standards - 2026/02/18 10:58 SAST - Recording