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CUSTOMER SERVICE EXCELLENCE

CUSTOMER SERVICE EXCELLENCE

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Responsible Amos Chirwa
Last Update 19/05/2026
Completion Time 7 hours 49 minutes
Members 11
  • BILLING LIFECYCLE: PRE-ACTIVATION
    6Lessons · 2 hrs 9 mins
    • What Is It?
      New 10 xp
    • Introduction: Understanding the Billing Lifecycle
      New 7 xp
    • Quotation: Capturing the Customer Request
      New 7 xp
    • Contract: Making the Agreement Legally Binding
      New 28 xp
    • Sales Order: Turning Agreements into Instructions
      New 10 xp
    • Subscription: Where the Service Goes Live
      New 7 xp
  • THE ANATOMY OF BILLING: INVOICES, ADJUSTMENTS, PAYMENTS & STATEMENTS
    1Lessons · 44 mins
    • Invoices Explained: Structure, Validation, and VAT Compliance
      New 18 xp
  • ACCOUNT RECONCILIATION
    2Lessons · 2 hrs 51 mins
    • Payment Processing & Capturing Refresher - 2026/02/12 09:25 SAST - Recording
      New
    • Account Reconciliation Framework and Compliance Standards - 2026/02/18 10:58 SAST - Recording
      New
  • MUSHE MARKET DISPATCH CO-ORDINATION TRAINING
    1Lessons · 51 mins
  • CHIDZOKA CAMPAIGN TRAINING
    1Lessons · 1 hr 14 mins
    • 2026/05/18 15:54
      New
  • CPE TROUBLESHOOTING ESSENTIALS
    1Lessons ·
    • 2026/05/18 12:00
      New