Skip to Content

Privacy Policy

At Telco (a division of Telecontract (Private) Limited), we are committed to protecting the privacy of our customers and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website (www.telco.co.zw) and use our services.

1. Information We Collect

We may collect personal information from you in various ways, including, but not limited to, when you:

  • Sign up for our services or return a quotation.
  • Fill out forms on our website, such as the Telecontract Client Particulars Form (Annexure A).
  • Contact us through our customer care channels (email, phone).
  • Interact with our services.

The types of personal information we may collect include:

  • Identification Information: Full Name, Corporate/Individual status, Identity Numbers (for Directors and Individuals).
  • Contact Information: Address where service is to be provided, Telephone Numbers, Email Address.
  • Service Information: Details about the services you wish to receive.
  • Billing Information: Payment details necessary for processing monthly recurring fees and other charges.
  • Usage Data: Information about how you use our internet services, which may include speed and accessibility data.

2. How We Use Your Information

We use the collected information for various purposes, including:

  • Service Provision: To establish and provide internet and ICT services, including installation and maintenance.
  • Account Management: To manage your account, process payments, and send invoices.
  • Customer Support: To respond to your inquiries, provide support, and address service-related issues.
  • Contractual Obligations: To fulfill our obligations under the customer contract for service.
  • Improvement of Services: To monitor and improve the quality and availability of our services.
  • Legal Compliance: To comply with legal requirements and regulations, including those from the Postal and Telecommunications Regulatory Authority of Zimbabwe (POTRAZ).
  • Security: To detect and prevent unauthorized access to our networks and services, and to ensure compliance with our Acceptable Use Policy.

3. How We Share Your Information

We are committed to protecting your confidential information. We may share your information in the following circumstances:

  • Internal Use: Your information may be shared internally within Telco to facilitate the provision of services and customer support.
  • Legal Requirements: We may disclose your information if required to do so by law, court order, or any regulation in place. This includes compliance with the Interception of Communication Act.
  • Third-Party Service Providers: We may share information with trusted third-party service providers who assist us in operating our website, conducting our business, or serving our users, provided they agree to keep this information confidential.
  • Attorneys and Collection Agents: In cases of late or non-payment, we may share your information with attorneys or collection agents to pursue outstanding amounts.

4. Data Security

We implement a variety of security measures to maintain the safety of your personal information. Your proprietary, secret, or confidential information shall be stored and handled in such a way as to prevent any unauthorized disclosure thereof.

5. Your Rights

You may have certain rights regarding your personal information, subject to applicable laws, such as the right to access, update, or correct your information. Please contact us using the details below to exercise these rights.

6. Changes to This Privacy Policy

Telco may revise its Acceptable Use Policy at its sole discretion, without prior notice, with any such changes being posted on its website. While not explicitly stated for the Privacy Policy, it is our practice to update this page to reflect changes to our information practices. We encourage you to review this Privacy Policy periodically for any updates.

7. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: noc@telco.co.zw / custcare@telco.co.zw Telephone: 08683 000 000-6 Physical Address: 475 Pomona Industrial Park, Pomona, Harare