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Performance Management SOPs

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SOP: Performance Management

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1. 1.What is the purpose of the SOP on performance management?
To ensure that every employee has a manager Is to allow managers to assess the performance of their teams using a criteria of their own choice. To maximise productivity and achieve sustained success through a standardised framework that sets out right KPIs, records actual performance against the KPIs and provide feedback to the employees.
2. 2.Which of the following is true about frequency of performance reviews?
Once in a week Once a month Once every quarter
3. 3.Who is responsible for creating 360 degrees appraisal survey?
EXCO Talent Line Manager
4. 4.Which of the following statements is true?
Performance management is done to punish employees Performance management is done to please EXCO Performance management is done to improve productivity.
5. 5.Line managers and supervisors' responsibilities include the following
Reporting and providing feedback about the productivity of their individual team members Producing a customised SOP on performance management for their department Evaluation of the relevance of the SOP on performance management to their department
6. 6.Who is supposed to undergo performance appraisal?
General Employees All employees Managers
7. 7.Who is supposed to authorise employee upgrade, downgrade and termination?
EXCO Talent Manager Line Manager
8. 8. In the performance management process the role of the Talent department is to
Provide feedback to both the manager and their team member after the review. Hold line managers and supervisors accountable for the performance management process and also to act as a facilitator and provide tools that are needed to carry out the performance management function more efficiently and effectively Create and update surveys for all departments
9. 9.Which of the following is not a role of the manager in the performance management process
Creating performance appraisal surveys Developing a standard operating procedure around the departmental performance management process. Filling out performance surveys for team members
10. 10.Why is it important to identify training needs during a performance evaluation?
To close any skills or performance gaps through mentoring and coaching To downgrade affected team members to a lower grade in the department. To advise the affected team members on courses that they should do with learning institutions.